Frequently Asked Questions
Everything you need to know about our sustainable apparel and services.
What is your standard shipping timeframe?
Standard domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on the destination.
How do I initiate a return or exchange?
You can return any unworn items within 30 days of delivery. Simply visit our online portal to generate a prepaid return label and select your preferred refund method or exchange size.
Are your materials ethically sourced?
Sustainability is at our core. We use organic cotton, recycled polyesters, and ethically sourced wool to ensure our products have a minimal environmental footprint.
How should I care for my technical outerwear?
To maintain performance, we recommend machine washing on a cool, gentle cycle with a specialized technical wash and air drying away from direct heat.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options via Klarna.
Do you offer a repair service for damaged items?
Yes, we believe in making gear that lasts. Our Lived & Loved repair service is available to fix rips, tears, or hardware issues to keep your favorite pieces in use for longer.